RA Trustvox

Consumer Terms of Use

Terms and conditions of use

These Terms and Conditions of use regulate the use of the RA Trustvox service and is defined by a legal agreement between ÓBVIO BRASIL SOFTWARE AND SERVICES S.A. and the individual or legal entity, hereinafter referred to as the "CONSUMER".


Review: Critical and technical analysis of the product and/or store and grade definition.

Consumer: Responsible for doing the Review.

Licensor/Reclame AQUI: Company owner of the RA Trustvox software and responsible for collecting and endorsing Reviews.

Licensee: Company that uses the RA Trustvox software to receive Reviews of its store and products.

RA Trustvox: Software that sends, collects and moderates reviews and guarantees the veracity of the data received by the Licensee and consumer.

Personal Data: Information relating to an identified or identifiable natural person, including but not limited to identifying numbers, location data, logs, records, purchasing data, or electronic identifiers.

Sensitive data: Personal data concerning racial or ethnic origin, religious belief, political opinion, membership of a trade union or religious, philosophical or political organization, data concerning health or sex life, genetic or biometric data when linked to an individual, or any data which, when combined with other information, may infer sensitive personal data.

Processing (and related terms such as "Processing", "Processed"): Any operation dealing with personal data, including collecting, producing, receiving, classifying, using, accessing, reproducing, transmitting, distributing, processing, archiving, storing, deleting, evaluating or controlling of the information, modifying, communicating, transferring, disseminating or withdrawing it.

1. What it is:

RA Trustvox is a software belonging to Reclame AQUI that allows consumers to publish their opinion and evaluate products and/or services purchased from physical or virtual stores, and can also evaluate the store where they made the purchase.

1.1 The consumer's opinion will be validated and authenticated by Reclame AQUI through the RA Trustvox software and later published on the LICENSEE's page, as well as on the LICENSOR's page on www.reclameaqui.com.br.

2. How it works:

After purchasing the product, the LICENCIER will send an e-mail or SMS to the CONSUMER with the link to evaluate the product purchased and the LICENSEE, this procedure is automated and done via Trustvox RA software, integrated via API previously to the LICENSEE's system or manually through a list.

2.1 To make a review the consumer must accept these "T&C".

3. Which information about the consumer will Reclame AQUI receive?

Reclame AQUI will be able to receive from the Consumer, the full name, e-mail, which products/services have been contracted and eventually, at the consumer's own discretion, their image or those of a third party. This information can be sent automatically by means of the RA Trustvox software or manually, by means of a list to be sent to Reclame AQUI.

3.1 Reclame AQUI undertakes not to receive, store or collect sensitive data from the CONSUMER, however, if such sensitive data is voluntarily provided by the CONSUMER, we reserve the right to exclude the CONSUMER's evaluation.

3.2 The personal data collected from the CONSUMER will NOT be used for sending marketing e-mails by Reclame AQUI or by third parties.

4. Authorizations:

By ticking the checkbox of this "T&C" and answering the e-mail with the Review of the product, service and/or of the LICENSEE, the CONSUMER authorizes Reclame AQUI and the LICENSEE to exchange the necessary information for the effective validation of the Reviews.

4.1 The CONSUMER also authorizes the public disclosure of the reviews on the page of the LICENSEE and its subsidiaries, in Brazil or abroad, in Google searches and the site Reclame AQUI, as well as the partial disclosure of his name and image, which will contain the first name and the first three letters of the last name.

4.2 Under no circumstances will personal data of the CONSUMER be disclosed, such as addresses, personal documents, e-mail, telephone number, among others.

5. Limits of use:

The CONSUMER may not publish in their reviews offenses, personal data about themselves or third parties and competitors' names.

5.1 The CONSUMER must limit their rating and review to the object evaluated. When reviewing the product/service, they should limit themselves to the product/service purchased. When reviewing the store, the review should be limited to the service received.

5.2 The LICENSOR may limit, block or cancel your reviews and/or your account if there is any type of fraud or attempted fraud as well as if the present "T&C" and/or the law are breached.

5.3 The CONSUMER acknowledges that he is fully responsible for all content generated by him and that he assumes all responsibility for the terms used in his reviews, as well as that the LICENSEE is not obligated to moderate inappropriate content to prevent the publication of inappropriate content.

6. Rights and Intellectual Property:

The contents of the website, including but not limited to intellectual property rights, text, features, graphics, icons, photos, calculations, references and software, are the property of the LICENSOR and are protected by law. All rights, titles and interests (including, but not limited to, all intellectual property rights) related to the RA Trustvox, including the source code and all copies thereof are the exclusive property of the "LICENSOR”.

6.1 All text, images, sounds and/or applications displayed on our sites are protected by copyright. It is not permitted to modify, reproduce, store, transmit, copy, distribute or use these resources in any other way for commercial purposes without our prior formal consent, which shall never be presumed.

6.2 Unauthorized copying, distribution, display or other use of the site, or any part of it, is a violation of law and may result in civil and criminal penalties.

7. Information Security:

“Reclame AQUI" agrees to implement a program of information security that encompasses actions at administrative, technical and physical levels in order to protect against threats of destruction, loss, alteration, or unauthorized or accidental use and unauthorized disclosure of or access to Confidential Information to which it has access or that is in its possession, with measures that meet or exceed the requirements and standards of the industry, as set forth below.

8. Data Protection:

For the TrustVox RA to be possible, "Reclame AQUI" will necessarily gather, process and use personal data of the CONSUMER. “Reclame AQUI" undertakes to handle all data saved with due care and only process them as authorized by the holder or as otherwise provided by law.

8.1 To better understand how "Reclame AQUI" treats the CONSUMERS' personal data, please see our Privacy Policy, available at the link.

8.2 In addition, the Privacy Policy is an integral and inseparable part of these Terms.

9. Warranties and Liability Limitations:

The site, the content and the services offered on the site are provided 'as is' and are not guaranteed as to their content and/or accuracy. You waive any and all claims for indirect, moral and material damages against the "LICENSOR". The "LICENSOR" is not responsible for the quality of your internet connection. These "T&C" shall not limit any warranties or non-waivable consumer protection rights to which you may be entitled.

10. General Provisions

10.1 Governing Law: These Terms of Use shall be governed by and construed under the laws of Brazil.

10.2 Any communication that may be necessary should be made via e-mail to [email protected], from Monday to Friday, from 08:30 to 17:30, or if for issues related to data protection, through the form available at the link https://www.reclameaqui.com.br/politica-de-privacidade/#dsr

10.3 Validity of Provisions: If any provision or provisions of these Terms of Use are held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

10.4 “Reclame AQUI" may change these Terms and Conditions of Use from time to time. At any time, "Reclame AQUI" may assign or transfer our agreement with you, including our associated rights and obligations. You agree to cooperate with "Reclame AQUI" in any such assignment or transfer.

10.5 Electronic communications: We will send information in electronic format only.

10.6 Forum: The parties elect the district court of the domicile of the COMPANY to resolve any doubt or judge any litigation related to this contracting.

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